Frequently Asked
Questions

There is a lot of different questions that you might need answers to in relation to framing services, we have provided some here but if we haven't covered your question then please just contact us so we can answer it for you.

What is your turnaround time?

10 working days (depending on stock availability)

Do you do rushed jobs?

Yes, all the time. Just let us know when you need it.

Do you do the framing yourself?

Yes, Our Fully Qualified Framer does all the framing in house. Proudly made in Brisbane, Australia.

What is the quality of your products?

We use acid-free materials and leading industry techniques to ensure the longevity of your work.

Do you offer discounts to photographers, galleries, and corporate clients?

Yes. For all inquiries on discounts please contact us.

Do you do shadow box frames?

Yes, we frame everything and anything.

Can I buy just the glass?

Yes. We can cut to size or you can bring your frame in to measure.

Do you quote over the phone?

Yes,  we can give you an estimate on the phone and a more accurate on when you bring it in.

Can you frame my needlework?

Yes we can. We use industry leading techniques to ensure your work of art is protected and presented beautifully

Can you stretch my canvas?

Yes! We can stretch any size canvas and even add a frame to it, with a wire ready to hang on your wall.

Do you guarantee your work?

Of course! We offer a 2-year material warranty and a 10-year workmanship warranty on all custom framing.

What sort of glass do you use?

We use clear glass, non-reflective glass and a range of UV protection glass, including museum glass.

Can I use a stick on hook to hang my picture frame?

Our recommendation is to use a quality wall anchor kit. We have a number of frames come in to be repaired after falling off the wall. 🙁